Careers at Proxim

JOB DESCRIPTION: APAC Technical Support Engineer

Provide Internal and external global customer support
Provide customer support on site, via phones, email, and web-based tools
Use browser-based tools to manage customer issues
Ongoing contribution to technical knowledge base; examples are: tech notes, app notes, and review of information
Troubleshoot problems with RADIUS servers and networking equipment such as routers and switches
Work closely with the Sales department to understand customer’s environment and with Engineering departments (such as development and QA) for fault isolation and resolution
Contribute to product development, features, and roadmap through customer feedback
Paid rotating on-call pager support for premium customers
Use various network monitoring tools (software and hardware debugging tools), such as Ethereal/Wireshark and Airopeek
Replicating customer reported issues
Support trouble shooting in the field when required
Take full ownership of the customer’s technical issues and perform tasks like problem and progress report, on site trouble shooting, SW upgrades...

BS CS/EE or equivalent experience
5+ years of Technical Support experience (if possible in the Wireless field)
Minimum of 5 years of networking background
Solid understanding of common enterprise network architectures
Solid understanding of TCP/IP, L2 Switching, Windows Operating Systems
Strong interpersonal skills required
Clear and effective verbal/written communication skills in both Chinese (Mandarin) and English
Strong troubleshooting abilities
Self motivated
Strong desire to learn new technologies
Ability to function in a fast-paced environment as a member of an experienced technical team
Travel Required

Proxim is an Equal Opportunity Employer. Principals only.